GPT-Powered Customer Support Bot for Discord
This is a GPT-powered customer or community support bot. It works by connecting
to a Google Sheet with three colums:
Every time a user asks a question to the bot, it will first categorize the
question as a general conversation or tech support question. If it think it's a
tech support question, it will then query Google Sheets to find the most
appropriate answer and respond accordingly.
Embedding field is meant to cache Embedding data in Google Sheets so you
don't have to re-query OpenAI for general support questions every time. If you
add new questions and answers, you do not need to populate this field.
Example data for Google Sheets
Your Google Sheet must contain data in the following format to work. Note that
the Embedding field can be empty, your bot will populate this automatically.
Adding more Questions and Answers
Simply update your Google Sheet to give your bot a larger knowledge base. Note
that when using the default template without modificaiton the Q&A repository
will only be looked up when the bot believes it has encountered a tech support
Bot not working?
Make sure Privileged Intents
are enabled for your bot, specifically the Message Content intent.
This is required to respond to the
Interested in how this bot works? Want to better understand embedding vectors?
Check out the guide How to build a GPT support Discord bot.