GPT-Powered Customer Support Bot for Discord

This is a GPT-powered customer or community support bot. It works by connecting to a Google Sheet with three colums: Question, Answer and Embedding. Every time a user asks a question to the bot, it will first categorize the question as a general conversation or tech support question. If it think it's a tech support question, it will then query Google Sheets to find the most appropriate answer and respond accordingly.

The Embedding field is meant to cache Embedding data in Google Sheets so you don't have to re-query OpenAI for general support questions every time. If you add new questions and answers, you do not need to populate this field.

Support bot

Example data for Google Sheets

Your Google Sheet must contain data in the following format to work. Note that the Embedding field can be empty, your bot will populate this automatically.

Question	Answer	Embedding
How do I update my credit card?	You can update your credit card at https://autocode.com/dashboard/-/account/payment-methods/
My Discord bot won't link, help!	Try linking it again in incognito mode or disabling popup blockers.
When I run my code it says "test data".	Try changing your payload in the editor using real IDs, or talking to your endpoint directly from Discord.
Why is my bot offline?	You've likely used your free credits. Visit https://autocode.com/dashboard/-/account/sub/ to activate your account.
How do I learn to code?	The best place to start is our How to build a Discord bot guide.

Adding more Questions and Answers

Simply update your Google Sheet to give your bot a larger knowledge base. Note that when using the default template without modificaiton the Q&A repository will only be looked up when the bot believes it has encountered a tech support question.

Bot not working?

Make sure Privileged Intents are enabled for your bot, specifically the Message Content intent. This is required to respond to the bot_mention event.

Happy hacking!

Interested in how this bot works? Want to better understand embedding vectors? Check out the guide How to build a GPT support Discord bot.